Automated Receptionist Operation: The receptionist handles routine customer-service inquiries using automated technology; some situations may require review.

Customer Follow-Up: The business follows up when a question cannot be answered or a request cannot be completed, including when a customer requests a real person.

Customer Awareness: Customers should be informed they are interacting with an automated receptionist when required by law or applicable messaging rules.

Complaints and Technical Issues: SMS Back LLC handles technical system issues; the business handles complaints about its own services, pricing, and operations.

Human Assistance and Limitations: Some requests require human assistance, and the receptionist may not resolve every inquiry.