Phone Number Option: The business may forward missed calls from an existing business number or use a dedicated SMS Back receptionist number.

Existing Number Forwarding: The business is responsible for maintaining carrier call forwarding for its existing number.

Call Handling: Forwarding and call-handling arrangements are set during onboarding based on selected preferences.

Dedicated Numbers: SMS Back LLC manages dedicated receptionist numbers while subscriptions are active; those numbers remain under SMS Back control after cancellation.

Forwarding Issues and Charges: The business manages carrier-related issues and charges; SMS Back LLC manages its own technical systems.

Configuration Changes: Changes to phone setup or forwarding arrangements require separate written approval.