Service Purpose and Messaging Limits: The receptionist handles customer service, service, pricing, hours, and appointment inquiries. Additional messaging features require a separate written agreement.

Customer Consent and Opt-Outs: SMS Back LLC manages consent and opt-out processing, including STOP requests, within its messaging system.

Business Information and Updates: Businesses submit changes through the designated update form and remain responsible for accurate promotion details, eligibility, restrictions, and expiration dates.

Customer Follow-Up and Complaints: Businesses follow up when an inquiry cannot be resolved and handle complaints regarding their own services, pricing, and operations.

System Errors and Service Interruptions: SMS Back LLC addresses its own system errors and works to restore service when issues occur.

Customer Information and Privacy: Conversations are retained only as needed to provide service and are deleted after cancellation except where legal or operational retention is required.

Billing and Cancellation: Cancellation ends service at the current billing period. Unused time is nonrefundable, and failed payments have a three-day grace period before suspension.

Service Suspension and Termination: SMS Back LLC may suspend or terminate service for serious violations, including unauthorized use.