OPTIONAL ADD-ON
All Callback plans are monthly add-ons and are separate from Business Phone Number & Call Forwarding. Call usage is charged separately where applicable.
How It Works
No complicated app and no manual number switching. Just use the number already associated with your SMS Back service.
01
Call Your SMS Back Number
Call the business phone number or receptionist number associated with your service.
02
Enter the Number You Want to Call
An automated prompt asks you to type the phone number you want to reach.
03
Make the Call Through Your Business Number
SMS Back connects the call so your personal number stays private while your business number is presented where supported.
Business Callback Plans
Monthly add-on pricing. Call usage is charged separately according to the applicable pricing, and Branded Calling may include additional usage-based charges.
Callback Basic
$9.99/month
For simple outbound calls through your SMS Back business or receptionist number. Includes standard caller ID where supported, SHAKEN/STIR setup when eligible, and separate call usage pricing.
RECOMMENDED
Callback Plus
$14.99/month
Everything in Callback Basic, plus CNAM caller-name registration on supported systems and Voice Integrity features that may help address mistaken spam labels, subject to availability and eligibility.
Callback Premium
$19.99/month
Everything in Callback Plus, plus access to Branded Calling where supported and approved. Enhanced presentation may show your business name, logo, and call reason on supported devices and networks. Additional usage-based charges may apply.
Understand Your Calling Features
Each feature has a different purpose and is included in different Callback tiers. Availability depends on eligibility, carrier, and device support.
SHAKEN/STIR — Caller Authentication
Helps verify that outbound calls are authorized to use the calling number. It does not guarantee calls will never be flagged as spam.
CNAM — Business Caller Name
Helps display your registered business name on supported caller ID systems. Display availability varies by carrier and device.
Voice Integrity — Calling Reputation
Helps businesses address mistaken spam labeling and improve calling reputation. It does not guarantee calls will never be labeled as spam.
Branded Calling — Enhanced Caller Identity
Can display your business name, logo, and call reason on supported devices and networks, subject to approval and eligibility. This premium presentation may incur additional usage charges.
Need a logo for Branded Calling?
SMS Back can create an AI-assisted business logo for a one-time $49 fee. Already have a suitable logo? Use your own at no extra cost.
